Resume

Work Experience

Bandzoogle, Tech Support & Copywriter, February 2015-Present, Montreal, QC

  • Customer support including troubleshooting, accounting, graphic design, and HTML/CSS design
  • Maintain support database and make sure articles are up to date including writing articles for newly launched features
  • Assist with social media
  • Copywriting for social media, member e-mail mailouts, and blog posts

City Winery, Front Door Team, August 2014-Present, Nashville, TN

  • Train new host staff on phone and email procedures
  • Serve guests and assist with any sales, questions, or other needs; sell merch and reconcile sales with management and artists; work with concert manager on artist hospitality; report box office information to Pollstar
  • Interim Graphic Designer, January 2015-March 2015, Nashville, TN
    • Created all print and digital graphic materials for concert venue, private events, and restaurant, including show posters, sales brochures, food and beverage menus
    • Worked closely with Marketing Director on creating e-mail newsletters, social media updates, marketing strategy and more

Vanderbilt University Blair School of Music, Front of House Manager, January 2016-Present, Nashville, TN

  • Manage performance halls ranging in size from 100-600 capacities, assist performers and audience

XY Planning Network, Podcast Administrator, June 2015-Present

  • Create marketing and social media assets for weekly podcast show geared toward financial advisors
  • Graphic design and content creating as needed

International Songwriting Competition & Unsigned Only, Head of Artist Relations, September 2014-January 2015, Nashville, TN

  • Serve as point of contact for all artists and entrants, process each entry and ensure applications are complete and follow up on questions, inquiries, and issues, assemble judging packages and submit to mentors and judges, coordinate fulfillment of prizes with sponsors
  • Manage websites for both competitions including troubleshooting, user tech support, updates, HTML QA, and keeping all information up-to-date and accurate
  • Work with marketing & sales department on graphic design and soliciting new industry partners and sponsorships
  • Oversee internship program

SMG/John Paul Jones Arena, Ticket & Content Manager, September 2012-July 2014, Charlottesville, VA 2013 Pollstar Top 20 Social Media Buildings, 2006 Pollstar Best New Concert Venue

  • Managed event ticketing and marketing for national touring acts including Taylor Swift, Jason Aldean, Luke Bryan, and Pearl Jam
  • Assistant managed box office including Ticketmaster event creation; settled shows with promoters and artist management; managed ticket staff of 20 sellers including hiring, training, scheduling and supervising; face-to-face and phone customer service, cash handling; prepared daily accounting paperwork and sales reconciliation; coordinated Broadway in Charlottesville subscription series; submitted box office sales information to Pollstar
  • Created all graphic materials for print and web; managed social media presence on Facebook and Twitter, web updates and e-mail database; solicited group sales opportunities and suite rentals; prepared e-mail marketing pieces and analyzed traffic and sales patterns

DK Security, Event Staff, June 2011-September 2012, Kentwood, MI

  • Provided event support as artist compound and backstage security, front gate drug & alcohol checks, and other positions as needed at events and venues across West Michigan like Electric Forest, Van Andel Arena, DeVos Place, and 5/3 Ballpark

MXTP Venue & Records, Marketing Associate, June 2011-January 2012, Grand Rapids, MI

  • Wrote business plan for 300-person capacity venue
  • Street team and distribution around Grand Rapids
  • Updated website and social media accounts including Facebook, Twitter, Foursquare
  • Provide day-of-show load-in and setup support; work ticket and concession table

The Music Center, Marketing & Ticket Manager, August 2011-May 2012, Battle Creek, MI

  • Coordinated marketing campaigns for three separate music groups including distribution, social media and e-mail news blasts, news release publication and outreach; improved relations with local media and increased publicity in local papers; maintained organization website and kept information current and accurate; created Symphony program book and other graphic design materials
  • Managed box office and ticketing activities; coordinated Symphony subscription renewals and subscriptions; outlined and enforced ticketing policies; volunteer training, scheduling and management; reconciled sales with accounting department; settled shows with artists
  • Run annual development fund and other fundraising events with board’s Resource & Development Committee
  • Increased Constant Contact e-blast open rates 30% by introducing new strategies
  • Increased social media reach by over 2,000 impressions across three social networks

Desi is conscientious, reliable, and thoughtful. She not only does work assigned to her in a very timely and excellent manner, but she brings her creativity to the task as well, suggesting other ways of accomplishing goals and benefiting the organization and those we serve. Desi is practical, spending time and other resources to best advantage and avoiding draining those resources for only minimally effective projects. Community Music School has greatly benefited from Desi’s fine work. – Nancy Brown, Community Music School Director

Chenery Auditorium, Usher, August 2011-May 2012, Kalamazoo, MI

  • Day of show support including ushering and ticket-taking

Grand Rapids Symphony, Marketing Intern, May 2011-August 2011, Grand Rapids, MI

  • Coordinated marketing campaign for children’s concert which brought in nearly $1,000 over projected revenue by utilizing social media, free press, and working with local bloggers
  • Data entry; social media management including Constant Contact; managed volunteer teams of 2-10; street team and marketing distribution; provided day-of-show support at summer concert series events

Fashion Bug, Sales Associate, May 2009-May 2011, Big Rapids, MI

  • Lead stylist; assisted customers on the sales floor and in fitting rooms, styled store displays, ran cash register, top credit sales, maintained store’s clean appearance, prevented shrink, suggestive sales

Saginaw Valley State University, English Language Program Special Programs Assistant, May 2006-August 2008, University Center, MI

  • Organized and attended domestic and international weekend trips and activities for groups of 10-80 international students including travel logistics and hotel and meal reservations; served as office manager and front desk greeter; executive assistant for program director managing schedule and travel logistics; tracked purchase orders and check requests

Desi is a highly professional individual with great people skills and awesome computer skills. She was a pleasure to work with and successfully managed challenges in dealing with international students with very low levels of English, and planned, executed and supervised all aspects of extracurricular trips with ESL students as well as perfoming a variety of office tasks. – Heidi Vellenga, ELP Director

Education

Ferris State University, B.S. of Business, Music Industry Management, December 2011

  • Dean’s List, Winter 2010, Fall 2010, Winter 2011, Summer 2011, Fall 2011
  • GPA: 3.3
  • NAMM Tuition Scholarship 2009-2010, NAMM President’s Innovation Award 2010

Professional Development

A Northern Girl, Lifestyle Blog, May 2012-Present

  • Personal lifestyle blog featuring posts on fitness, style, career, design, travel, and more
  • Work with brands sponsors to create and share content, review products, and offer giveaways
    • Brand partners include Yahoo! Music, Gobi Gear, Color Run, and more
  • Sweat Pink Ambassador, Girls Gone Sporty Ambassador
    • Girls Gone Sporty Grant Recipient, January 2013

The Hudsucker, Contributing Writer, Online Magazine, March 2013-August 2014

  • Write one article per month, share Hudsucker content across social media accounts

National Association of Music Merchants (NAMM), Carlsbad, CA

  • Summer Show, 2015
  • Summer Show, 2014
  • Winter Show, 2010
  • Summer Show, 2009

Music Business Association (formerly NARM), Marlton, NJ

  • Conference, Nashville, TN, 2015
  • Crash Course and Conference, Los Angeles, CA, 2012
  • Crash Course and Conference, Los Angeles, CA, 2011
  • Crash Course and Conference, Chicago, IL, 2010

Ferris State University Music Industry Management Association (MIMA), Big Rapids, MI

  • Model production company
  • Live event production for full size arena concerts including Taking Back Sunday, Third Eye Blind, The Glitch Mob, and Phil Vassar, as well as small coffeehouse concerts
  • FSU Unplugged: sound production, booking and social media for weekly concert series
  • Rock for Autism Fundraising and Finance Co-Chair: solicited cash and product donations for benefit concert which raised $3,000 for the Autism Society of Michigan; event planning and day-of-show production

Technical Skills

  • Adobe Creative Suite (Photoshop, InDesign, Illustrator), Microsoft Office (Word, Excel, Powerpoint, Outlook, Access)
  • Facebook, Twitter, Instagram, Pinterest, YouTube, Hootsuite, Vine, Foursquare/Swarm, LinkedIn, Tumblr, MySpace, Constant Contact, MailChimp, MailManager, Basecamp
  • Flowdock, Slack
  • HTML, CSS, Squarespace, WordPress, Blogger, Adobe DreamWeaver
  • Ticketmaster, Paciolan, Choice Ticketing Systems, Magento